Shipping
At Albait Health Care we offer free shipping in India for all orders above ₹ 999. For orders below ₹ 499, the shipping charges are ₹ 99.
We only make use of reliable courier companies and/or Speed Post. Albait Health Care is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by Albait Health Care. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons beyond the control of Albait Health Care, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.
Cancellations
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once it is shipped.
Returns Policy
We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
Albait Health Care offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
Before confirming an exchange, we would require proof of defect in product in the form of a photo, while the product is still in its packaging.